Guides for UK businesses moving their phones.

Setup walkthroughs, technology explainers and the unsexy operational stuff most providers hide behind a sales call. 77 articles and counting — written by an Ofcom-licensed UK carrier.

Latest

• Call intelligence
  17 July 2026 · 8 min read

  Every call, written up and waiting in your inbox — meet transcribed

  transcribed turns calls on your enabled NumberGroup numbers into readable transcripts with AI summaries, caller mood, escalation flags, Time to answer, optional customer-specific QA scorecards and a one-tap read-along player — emailed shortly after the call ends. No app for your team to install, and call analysis is designed to run on NumberGroup infrastructure in the UK.

• Compliance
  17 July 2026 · 8 min read

  The 24/7 helpline rule for EV charge points — and the quarterly report nobody warns you about

  Under the Public Charge Point Regulations 2023, every UK charge point operator must run a free, staffed 24/7 helpline and file a quarterly report to the government — total calls, the type of help sought, and how long calls took to resolve in 10-minute bands, with no personal data. What Regulation 9 actually requires, where operators get caught out, and how NumberGroup turns the calls you already handle into the return itself.

• SIP trunking
  29 June 2026 · 6 min read

  Connect a Yeastar P-Series PBX to a NumberGroup SIP trunk

  Add a NumberGroup SIP trunk to a Yeastar P-Series PBX (P550, P560, P570) using a General Register Trunk. Real config: sip.numbergroup.com host, T-AAAAAA-NNN username and authentication name, DDIs, routes and the common registration pitfalls.