AI Privacy Policy
– Telephone Conversation Data
This Privacy Policy governs the manner in which we collect, use, maintain, and disclose information collected from users (referred to as “you”) of our services, specifically focusing on the capture and analysis of customer data from telephone call conversations using artificial intelligence (AI) technologies.
Information we collect
We may collect personal identification information from you in various ways, including, but not limited to, when you interact with our services, specifically telephone calls. This information may include your name, phone number, and any other personal information provided during the conversation.
Capture of telephone conversation data
Please note that we may capture and record telephone conversations for the purpose of improving customer care, service quality, and providing valuable customer insights. These conversations will be transcribed into text and analysed using AI technologies. By engaging in telephone conversations with us, you consent to the capture, recording, transcription, and analysis of your conversations for these purposes.
Use of collected information
We may collect and use the captured conversation data for the following purposes:
- To improve customer service: The information obtained from telephone conversations helps us understand your needs and address your enquiries more efficiently.
- To enhance service quality: By analysing conversation data, we can identify areas for improvement and optimise our services to better meet your expectations.
- To gain customer insights: The aggregated and anonymised conversation data may be used to analyse trends and patterns, helping us understand customer preferences and market dynamics.
Protection of information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, including the conversation data collected during telephone calls.
Sharing of personal information
We do not sell, trade, or rent your personal identification information or conversation data to others. We may share aggregated and anonymised insights derived from conversation data with our business partners, trusted affiliates, and advertisers for the purposes outlined above. These insights do not contain any personally identifiable information.
Retention of conversation data
We will retain the captured conversation data for as long as necessary to fulfil the purposes outlined in this policy. Afterwards, we may retain and use the anonymised and aggregated data for research and analytics purposes.
Changes to this privacy policy
We have the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this policy. We encourage you to review this policy regularly to stay informed about how we protect the conversation data we collect.
Your acceptance of these terms
By engaging in telephone conversations with us, you signify your acceptance of this policy. If you do not agree to this policy, please refrain from engaging in telephone conversations. Your continued engagement in telephone conversations following the posting of changes to this policy will be deemed as your acceptance of those changes.
Contacting us
If you have any questions about this AI Privacy Policy or our practices, please contact us at help@numbergroup.com.
This Privacy Policy was last updated on 16th January 2024.